Privacy Policy

Shea AI is an AI receptionist platform built for modern dental practices.

We collect information necessary to provide, maintain, and improve our services. This may include:

• Name
• Email address
• Phone number
• Company information
• Appointment details
• Communications with Shea AI
• IP address and browser type
• Cookies and analytics data

We use the information we collect to deliver and improve Shea AI services:

• Schedule and manage consultations
• Provide AI receptionist services
• Respond to customer inquiries
• Improve our services
• Send appointment reminders and customer support communications
• Send SMS messages only when users have provided explicit consent

SMS messages are only sent after explicit opt-in. Users may receive appointment reminders, demo confirmations, customer support, and follow-up communications.

• Message frequency varies
• Message and data rates may apply
• Reply STOP to unsubscribe at any time
• Reply HELP for assistance

Our website uses cookies and analytics tools to improve website performance, user experience, and security.

Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect website functionality.

Shea AI uses commercially reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

• Encryption in transit
• Encryption at rest
• Secure cloud infrastructure
• Access controls
• Continuous monitoring
• Industry-standard security practices

Shea AI is designed to support HIPAA-aligned workflows for dental practices. Customers remain responsible for configuring their own compliance requirements where applicable.

We may work with trusted third-party providers for hosting, analytics, scheduling integrations, payment processing, and communication services.

These providers process data only as necessary to deliver our services.

Mobile phone numbers and SMS consent information will never be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will only be used to provide the requested communications and services.

We may share information only with trusted service providers that help us deliver our services, such as SMS providers, appointment scheduling platforms, CRM systems, and technical support providers. These providers may only use your information to provide services on our behalf and are not permitted to use it for their own marketing purposes.

SMS opt-in data and consent will not be shared with any third party except as required to provide the requested service or comply with applicable law.

As an international company headquartered in Dubai, customer information may be processed using secure cloud infrastructure in multiple regions depending on service availability and legal requirements.

Depending on your jurisdiction, you may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Withdraw SMS consent at any time
• Reply STOP to unsubscribe from SMS messages
• Contact Shea AI to update your information

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

We may update this Privacy Policy periodically. The “Last Updated” date will always reflect the latest revision.

For privacy-related questions, contact: